Customer service - The cab driver made sure that his cab was clean that the A/C worked and also provided ice cold pop and candy for the customer.
Customer Loyalty - At the end of the trip the cab driver and the passenger exchange business card and the cab driver tells the passenger that whenever he is back in town to call him and he will pack hi up at the airport for no extra charge.
Customer Relations - The cab driver was from the sounds of it, one of the nicest people. Pleasant to talk to, friendly and he went out of his way to make sure to see to the customers needs.
Customer Experience - The cab driver must be experienced because of how well he does his job and the exceptional standard he preforms at.
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